Is the electric zap safe?
Don’t worry, the voltage / amperage is not enough to injure you. It’s like a static shock when you touch a metal door knob after rubbing your feet on a rug. Meaning it stings, but it doesn’t hurt. And depending on your pain threshold you can adjust the zaps intensity inside the app.
Last updated: August 01, 2022 08:35
Does using Indiegogo mean delivery is not guaranteed?
While Indiegogo doesn’t guarantee delivery of products, we as a company do. Shock Clock 3 is in the advanced stage of production and almost ready to ship, so if you contribute to the campaign you WILL receive your device!
Last updated: August 01, 2022 08:35
Do you offer a warranty?
Yes, Shock Clock 3 comes with a one-year warranty.
Last updated: August 01, 2022 08:35
What's your support email address?
Last updated: August 01, 2022 08:35
Does Shock Clock 3 work with Android phones as well with iPhones?
Absolutely! There’s already a working app both for Android and iOS - and we will be shipping a brand new app with additional features later this summer!
Last updated: August 01, 2022 08:35
How long does the battery last?
For the typical user the device will last a week on a single full charge.
Last updated: August 01, 2022 08:35
Do wristbands come in different sizes?
The wristband comes in one size and is fully adjustable, so it will fit you for sure!
Last updated: August 01, 2022 08:35
Is it waterproof?
Yes. Shock Clock 3 has the IP 67 rating, meaning it is “protected against the events of temporary submersion (10 minutes) in lukewarm water up to 1 metre / 3 feet”. What this means is that it’s okay to take Shock Clock 3 in a shower, but we wouldn’t recommend taking it for a swim (fortunately not too many people need to wake up while floating in the sea :))
Last updated: August 01, 2022 08:35
When will you ship my order?
We will ship first orders in early August - so the sooner you make the order, the sooner will yours arrive!
Last updated: August 01, 2022 08:35
How long does shipping take?
Less than a week for the US and a couple of weeks for most other countries (customs might delay this though!)
Last updated: August 01, 2022 08:35
Is shipping tracked?
Yes, you will get a tracking number.
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Will I need to pay customs / import tax / VAT?
That’s something you should consult your country’s customs policy on, but it’s entirely possible that you will be hit with extra dues (or not, depending on what your customs’ officer had for breakfast that morning).
Last updated: August 01, 2022 08:35
Is there some kind of a medical disclaimer?
Of course there is: https://buy.pavlok.com/pages/medical-disclaimer
Last updated: August 01, 2022 08:35
Do current Pavlok users get a discount?
All Indiegogo prices already include a discount, so we would advise everyone to take advantage of it now!
Last updated: August 01, 2022 08:35
I'm a journalist, where can I find press materials?
Email [email protected]
Last updated: August 01, 2022 08:35
Don't see your question above?
Shoot us an email at [email protected]
Last updated: August 01, 2022 08:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.